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Terms and Conditions

Last updated: 29 Sep 2026

Welcome to the official website of Neuron Clinics for Brain, Nerve and Spine Surgery. By using this website or any of its services, including booking appointments and requesting remote medical consultations, you agree to the following Terms and Conditions:

1. Use of the Website

This website is intended to provide information about Neuron Clinics, its services and physicians, and to allow users to request appointments and medical consultations available through the website.

Users are required to provide accurate and correct information when completing any form or submitting a service request through the website.

2. Appointment Booking

Submitting an appointment request through the website does not constitute final confirmation of the appointment.

The Neuron Clinics team will contact the patient to confirm the appointment and complete the necessary arrangements.

The requested appointment may be adjusted, or an alternative appointment may be proposed, depending on physician availability and clinic schedules.

3. Remote Medical Consultations

Remote medical consultation services are available to patients outside Jordan, subject to the services offered by Neuron Clinics.

The consultation is based on the information, medical reports and medical images provided by the patient, as well as the medical assessment conducted by the physician during the consultation.

The physician may request additional information, reports or medical images if necessary to complete the assessment of the patient's condition.

A remote medical consultation is not a substitute for an in-person clinical examination when the physician determines that the patient's condition requires one.

4. Medical Emergencies

Consultation services provided through the website are not intended for medical emergencies.

In the event of a medical emergency or symptoms requiring urgent medical attention, the patient must visit the nearest emergency department or contact the emergency services in their country.

5. Fees and Payment

Certain services, including remote medical consultations, may require payment of the applicable service fee before confirmation.

Online payments are processed through the approved payment methods available on the website.

The service fee is displayed to the user before payment is completed.

6. Cancellation and Refunds

Requests for consultation cancellation or fee refunds are subject to the policy adopted by Neuron Clinics, taking into account whether the consultation has already been confirmed or provided, as well as any applicable legal requirements.

In the event of a payment-related issue or if the service cannot be provided, patients may contact Neuron Clinics through the official contact information published on the website.

7. Medical Information and Reports

Users are responsible for the accuracy and completeness of the information, medical reports and medical images they provide.

Personal and medical data and information are handled in accordance with the approved Privacy Policy published on the website.

8. Medical Content

Medical information published on the website is intended for general health awareness and education purposes and does not constitute an individual medical diagnosis or a substitute for consulting a physician.

9. Third-Party Links and Services

The website may use third-party services or platforms to facilitate certain services, such as online payments, virtual meetings and remote consultations.

Where applicable, the use of these services is subject to the terms and policies of their respective providers.

10. Changes to the Terms and Conditions

Neuron Clinics may update these Terms and Conditions when necessary, in accordance with the services provided and applicable legal and regulatory requirements.

The updated version will be published on the website and will take effect from the date of publication unless otherwise stated.

11. Contact Us

For any inquiries regarding the use of the website, appointments, consultations or payments, please contact Neuron Clinics through the official contact information published on the website.

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