Last updated: 28 Sep 2026
At Neuron Clinics, we place great importance on the privacy and security of our patients’ and website visitors’ data. We are committed to handling and protecting personal and medical data in accordance with Jordan’s Personal Data Protection Law No. 24 of 2023 and other applicable Jordanian legislation, while taking into account relevant data protection requirements when providing services to patients outside Jordan, where applicable.
This Privacy Policy explains the types of data we may collect through our website and services, the purposes for which we use it, and how we handle and protect it.
We may collect personal data provided by users when using our website or requesting any of our services, including their name, phone number, email address, country of residence, and any other information submitted through website forms.
When requesting an appointment or medical consultation, including international consultations, patients may provide information about their health condition, along with medical reports, diagnostic images, test results, or any other medical files and information they choose to share for the purposes of evaluating their condition and preparing for the consultation.
We may also collect certain technical information related to the use of our website and online services, depending on the technologies used on the website.
We may use the data provided by users for purposes related to the provision of Neuron Clinics’ services, including:
- Coordinating and confirming medical appointments and consultations.
- Communicating with patients regarding their requests, appointments, or consultations.
- Enabling the relevant physician to review the information and medical files provided and prepare for the consultation.
- Sending appointment details, online meeting links, and the information necessary to complete the consultation.
- Following up on requests and inquiries submitted through the website.
- Improving our medical and administrative services and the website user experience.
- Fulfilling applicable legal and regulatory obligations.
Information provided by patients may include health and medical data that is considered sensitive personal data under applicable legislation.
This information is handled in a manner appropriate to its nature and the purpose for which it was provided. Its use is limited to purposes related to the requested medical service or any other purposes permitted by law.
Please do not submit medical information or files that are unrelated to your condition or the requested service.
We take appropriate administrative, technical, and organizational measures to help protect personal and medical data against unauthorized access, use, disclosure, or alteration.
Access to data is limited to individuals and entities that need it to perform tasks related to the service provided, and only to the extent necessary.
However, absolute security cannot be guaranteed for any method of transmitting or storing data over the internet.
We do not share personal or medical data except to the extent necessary to provide the service, or where there is a legal requirement or lawful basis for doing so.
We may use service providers and technologies to support website operations, appointment management, communications, online meetings, payment processing, data hosting or storage, and other necessary technical services.
The nature of these services may require certain data to be processed by service providers, depending on the service provided and the relevant legal requirements.
Medical data is not used for advertising purposes without obtaining the necessary consent where required.
Neuron Clinics provides international consultation services to patients outside Jordan. These services may require the use of electronic systems or service providers whose technical infrastructure or servers are located inside or outside Jordan.
Accordingly, certain data may be processed, transferred, or stored across borders when necessary to provide the service.
We handle data processing and transfers in accordance with applicable Jordanian legislation, while taking into account other relevant data protection requirements where legally applicable.
When using the electronic payment services available through our website, payment information may be processed by the bank or authorized payment service provider.
The data necessary to complete a payment may be shared with the entities involved in processing the transaction, in accordance with the service requirements and their respective privacy and security policies.
We do not ask users to send bank card details or sensitive payment information by email or through contact forms that are not intended for payment processing.
Under applicable legislation, users may have certain rights regarding their personal data, including the right to request access to their data, correct or update it, object to or restrict its processing, request its deletion, or withdraw consent to its processing, where legally applicable.
Some of these rights may be subject to exceptions or legal or medical requirements that require certain information to be retained for a specified period.
Personal and medical data is retained for as long as necessary to fulfill the purposes for which it was collected or processed, or for the periods required by applicable legislation and relevant medical, legal, or regulatory obligations.
When the data is no longer needed, it is handled in accordance with applicable procedures and legal requirements.
Our website may contain links to or services provided by third parties. Data submitted directly to these third parties may be subject to their own privacy policies and terms.
We encourage users to review the privacy policies of any third-party services they access through our website.
By using our website and submitting data through the designated forms, users acknowledge that they have reviewed this Privacy Policy.
Where the processing of certain data requires prior consent under the law, such data is handled in accordance with the applicable consent requirements.
We may update this Privacy Policy from time to time to reflect legal, regulatory, technical, or operational changes.
The updated version will be published on this page, and users are encouraged to review it periodically to stay informed of any changes.
For inquiries regarding this Privacy Policy or to exercise rights relating to personal data, please contact Neuron Clinics through the official contact details published on our website.
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